The App and the Website are operated by BYTON Limited, 13/F, Tower 1, Lippo Centre, 89 Queensway, Hong Kong, firstname.lastname@example.org, as the controller of the Personal data (“BYTON”, “we” or “us”)
The hosting for the website is done by our IT supplier Amazon Web Services, Inc.,410 Terry Avenue North, Seattle WA 98109, USA.
The hosting for the App is done by Alibaba Cloud Computing (AliCloud) in the People’s Republic of China (https://www.alibabacloud.com/global-locations?spm=a3c0i.170826.1097638.dnavwhya3.27051548mTIxZ8) and in Germany by Amazon Web Services (AWS Services Region Frankfurt; for details see https://aws.amazon.com/de/region-frankfurt/) automatically depending on the region where the mobile phone is based (geo tracking). The user is also able to change the region manually under the Settings in the App. By changing the region, data will be stored and processed in this region under its laws and regulations.
Please note in this respect that for the People's Republic of China, there is currently no EU Commission decision within the meaning of Art. 45 (3) of the GDPR. This means that the EU Commission has not yet established that the data protection level of the People's Republic of China meets the requirements of the GDPR. You can revoke your consent at any time by notifying us without affecting the legality of the processing carried out on the basis of the consent until revocation.
As defined by the basic EU data protection regulations, we hereby act as responsible for the processing of your personal data. The headquarters of BYTON are in Hong Kong.
BYTON is the parent company of the Byton Group and is responsible for the processing of your Personal Data on the Website and the App, during contacts with our customer service or direct marketing activities:
We especially collect your Personal Data if you contact us directly via our Website, App or via e-mail to request information about our products and services or if your contact details are transferred from other Byton Group legal entities or other third parties. Further, we collect your Personal Data if you reply to our direct marketing campaigns of if we acquired your Personal Data from external sources like social media sites.
BYTON further processes your data, provided the data is transmitted to BYTON by its authorised partners, if and to the extent the necessary data protection requirements are met.
Your Personal Data will be processed to administrate and fulfil your requests and - when applicable - for individualized marketing and market research by us as controller.
- Contact data: Information you provide to us such as name, phone number, address, e-mail address, country and cip code, birthday as well as image files uploaded by you on our Website or our App.
- Other Personal Data: IP-address, VIN number, browser language version, browser version.
- Use of Website and App and communication: Information on how you use the Website and App, including data gathered via cookies and other tracking technologies.
The Personal Data is used for following purposes:
- responding to your inquiries and requests: BYTON uses your Personal Data to handle for example queries and complaints. We will therefore contact you without separate consent, for example in writing, by telephone or per e-mail, depending on which contact data you have specified;
- processing your application for employment with BYTON;
- providing services and support for our products;
- surveys for customer satisfaction which enable us to improve your experience should you need support from us, e.g. to identify you correctly if you make contact with us.;
- providing updates to you about any changes to our policies, terms and conditions and any other matters which we may need to tell you;
- advising you of our products and services, including our promotional campaigns, invitations to events, latest product announcements, offers or upcoming events, if you have provided your consent to do so;
- providing you with essential service updates about our products;
- customising and improving the way you shop with us in the future;
- identifying the functionality of the Website and App or our apps so we can fix things and make the Website and App or our apps better for you and other users;
- for profiling and statistical analysis of product popularity, and of our customers' behaviour when using the Website and App or apps;
- assisting in any disputes, claims or investigations relating to our products, services or warranty matters;
- detecting and preventing fraudulent transactions;
- complying with our legal obligation;
- transferring data within the BYTON group after a careful check, we my send your data to other companies belonging to the group or
According to Art. 13 (1) lit. c of the General Data Protection Regulation (“GDPR”) we have to inform you about the legal basis for the processing of your Personal Data by us.
Apart from collecting consent, the processing of your Personal Data for the above-mentioned purposes may be justified as follows:
According to Art. 6 (1) lit. b GDPR processing of Personal Information is lawful when necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract. Therefore, Art. 6 (1) lit. b GDPR serves as a legal justification for the processing of Personal Data in connection with the provision of services and products and conducting related measures.
In order to gain access to certain parts of our Website and App, registration may be required. Personal Information you are providing us within the scope of the registration process (e.g. name, email address, telephone number) will be processed by us for verification purposes on the legal basis of Art. 6 (1) lit. b GDPR.
According to Art. 6 (1) lit. f GDPR processing of Personal Data is lawful when necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of Personal Information. We rely on Art. 6 (1) lit. f GDPR to the extent that legal action or prevention measures as regards fraudulent activity are involved.
When using the registration form, we collect your Personal Data (first name, last name, e-mail address, phone number, street (optional), city, zip/postal code, state/province, country/region and password) only to the extent provided by you. Please note for mandatory information the registration cannot take place without entering the requested information. The data processing serves the purpose of opening your app account. After registration, the user can voluntarily enter further non-mandatory data in his/her personal profile (i.e. nickname, gender, birthday, profession, current vehicle, areas of interest, mobility interest) or update his/her data after registration.
By inserting your data you agree to the processing of the transmitted data. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent.
By registering we also may process your Personal - if indicated - to give you personalised information Data (especially by email and phone) tailored to your interests about new products and services, events, marketing and company communications. We will use your Personal Data for our own advertising purposes only, independently of the execution of the contract. By registering you expressly agree to this further processing of the transmitted data. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent.
You can revoke your consent under “Settings/Notifications for Push Notifications, Email, Text Messages, Phone Calls separately at any time without affecting the legality of the processing carried out on the basis of the consent until revocation.
Reservation on the App is only possible when you have already registered. When using the reservation form, besides the data already collected during the registration process, we collect your Personal Data (first name, last name, country/region, province, street, city and postal code). As mandatory information the registration cannot take place without entering the requested information. The data processing serves the purpose of establishing contact and to register you in order to be first contacted to place a preorder once open in your location. Please note that you are obliged to download the App in order to follow the status of your reservation. By placing the reservation, you agree to the processing of the transmitted data. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent.
You can revoke the reservation at any time on the reservation status page in the vehicle section of the App.
By reserving we also may process your Personal Data to give you personalised information (especially by email and phone) tailored to your interests about new products and services, events, marketing and company communications. We will use your Personal Data for our own advertising purposes only, independently of the execution of the contract. By placing your reservation you expressly agree to this further processing of the transmitted data. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent.
You can revoke your consent for further processing at any time under “Settings/Notifications for Push Notifications, Email, Text Messages, Phone Calls separately at any time without affecting the legality of the processing carried out on the basis of the consent until revocation.
The reservation on the Website takes place in two steps (account creation and reservation).
Step 1 account creation
By using the registration form under step 1 for your account creation, we collect your Personal Data (first name, last name, e-mail address and password). As mandatory information the registration cannot take place without entering the requested information. The data processing serves the purpose of opening your website account. By inserting your data you agree to the processing of the transmitted data. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent.
By registering we also may process your Personal Data to give you personalised information (especially by email) tailored to your interests about new products and services, events, marketing and company communications. We will use your Personal Data for our own advertising purposes only, independently of the execution of the contract. By registering you expressly agree to the processing of the transmitted data. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent.
You can revoke your consent by sending an e-mail to email@example.com at any time without affecting the legality of the processing carried out on the basis of the consent until revocation.
Step 2 reservation
Reservation on the Website is only possible when you have already registered under step one. When using the reservation form, besides the data already collected during the registration process, we collect your Personal Data (country/region, city, phone number and birthdate). As mandatory information the registration cannot take place without entering the requested information. The data processing serves the purpose of establishing contact and to register you in order to be first contacted to place a preorder once open in your location. Please note that you are obliged to download the App in order to follow the status of your reservation. By placing the reservation, you agree to the processing of the transmitted data. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent.
You can revoke the reservation at any time by sending an e-mail to firstname.lastname@example.org or on the app under “Settings on the reservation status page in the vehicle section of the App.
By reserving we also may process your Personal Data to give you personalised information (especially by email or phone) tailored to your interests about new products and services, events, marketing and company communications. We will use your Personal Data for our own advertising purposes only, independently of the execution of the contract. By placing your reservation you expressly agree to this further processing of the transmitted data. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent.
You can revoke your consent by sending an e-mail to email@example.com at any time without affecting the legality of the processing carried out on the basis of the consent until revocation.
When using the registration form, we collect your Personal Data (first name, last name, e-mail and country/region). As mandatory information the registration cannot take place without entering the requested information. If you expressly subscribe to keep in touch with us for receiving the latest news about BYTON we may process your Personal Data (especially by email to give you personalised information tailored to your interests about new products and services, events, marketing and company communications. We will use your Personal Data for our own advertising purposes only, independently of the execution of the contract, provided that you have expressly agreed to this. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent.
You can revoke your consent at any time by notifying us by e-mail at firstname.lastname@example.org without affecting the legality of the processing carried out on the basis of the consent until revocation.
We are legally obliged to obtain prior consent from you in order to process your Personal Data for the aforementioned purposes. To that extent, we are using the double-opt-in method (confirmation of your email address by email prior to the beginning of the subscription) in order to verify consent. You may revoke your consent at any time with future effect which will not affect the processing of your Personal Information being undertaken until the revocation. If you want to stop receiving marketing or support communications from us, you can do so at any time with future effect by
- contacting us on the contact details setting out in the Website email@example.com stating that you no longer wish to receive such communications;
- using the unsubscribe option, if applicable, included in the e-mail correspondence; logging into your account on the Website (or our Apps if applicable) and changing your preferences and information if applicable; or
- such other way offered to you as set out in the Website or our App.
You can visit our Website and App without providing any personal information. Each time you access our Website and App, usage data is transmitted through your internet browser and stored in log data (server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the amount of data transferred and the requesting provider. This data is used exclusively to guarantee the error-free operation of our Website and App and to improve our services. It is not possible to assign this data to a specific person.
We store Personal Data in accordance with the principles of data reduction and data economy only as long as it is necessary or prescribed by law (legal storage period). If the purpose of the information collected no longer applies or if the storage period ends, we block or delete the data.
When you access a Website and App, data is always logged for technical and organizational reasons. This includes: date and time, web browser, requesting IP address and domain, accessed page or file, status information about success or failure of the access. The log data of the web server are stored for 30 days and deleted after a statistical evaluation. A further use or passing on of this data does not take place. The evaluation serves to check the function of the web server or the Website and App.
BYTON is a company that operates globally. Personal Data ise processed by BYTON employees, and by service providers we have commissioned, preferably within the EU. If data is processed in countries outside of the EU, BYTON uses EU standard contracts, including suitable technical and organizational measures in order to ensure that your Personal Data is processed according to the European data protection standards.
We transfer your Personal Data to the following recipients for the purposes stated below: BYTON Limited, Hong Kong transfers your Personal Data to contracted service providers, such as IT providers, opinion research institutes, agencies) in order to support the administration of the aforementioned purposes and to other companies of the BYTON Group, including but not limited to BYTON GmbH, Germany; BYTON North America Corporation, USA; Beijing BYTON New Energy Technology Co., Ltd., China; Nanjing BYTON Electric Co. (Shanghai Branch), China.BYTON Limited, Hong Kong also transmits Personal Data to the commissioned IT service provider Amazon Web Services, Inc.,410 Terry Avenue North, Seattle WA 98109, USA. Its registered office is outside the European Economic Area (EEA) in a so-called third country without an adequate level of data protection. There is no adequacy decision from the European Commission, but an appropriate guarantee in the form of EU standard contractual clauses. Please contact firstname.lastname@example.org by e-mail us if you wish to see the specific security precautions for the transfer of your data to other countries or if you wish to receive a copy of the EU standard contractual clauses.
We take precautions to protect your Personal Data from loss, destruction, falsification, manipulation and unauthorized access. The legal data protection regulations are of course always observed. We will neither pass on your Personal Data to third parties nor use them in any other way without your express consent. If you have given your consent, you can revoke it at any time with effect for the future. Our employees are bound to confidentiality. Should data be passed on to service providers within the framework of order data processing, they are also obliged to maintain confidentiality and are bound by data protection laws, other statutory provisions and this data protection declaration.
As you use our Website and App, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and usage patterns. It allows for tracking on-line behaviour in terms of time, geographic location and usage of this Website and App. This information is collected via tracking pixels and/or cookies. The information gained via tracking pixels and/or cookies is anonymous and will not be connected to Personal Data. We use this information solely for internal purposes, such as to improve our Website and App. BYTON does not share this information with any third party for its independent use.
We collect and store the IP address assigned to your computer in order to provide you with the contents of our Website and App requested by you (e.g. texts, images and product information). The legal basis insofar is Art. 6 (1) lit. b GDPR. We furthermore collect those data for the detection and defence of misuse which is justified by Art. 6 (1) lit. f GDPR and is being conducted in order to ensure the proper functioning of our Website and App. Furthermore, we collect and process information about the browser type you use as well as date and time of access and use of our Website and App based on Art. 6 (1) lit. f GDPR, in order to optimize our Website and App and our services.
The technologies we use for this automatic data collection includes cookies and other technologies (such as pixel tags) that are typically used on any other Website and App you are accustomed to visiting. You may refuse to accept browser cookies by activating the appropriate setting on your browser, but some of our Website and App functions may be disabled or not work properly if you block cookies.
We use “cookies” for optimizing our services.
“Cookies” are small files, typically of letters and numbers that we send to the cookie file of the browser on your computer’s hard disk by our web server. The main purpose of a cookie is to allow our web server to present the user with customized web pages that make the experience when visiting the BYTON Website and App more personal and better responding to the user’s individual needs.
Some cookies are important for the functionality of the Website and App and are automatically activated when visited by the users. Some cookies allow us to provide the user with services and functions that best suit their needs, and to tailor our service to them to ensure easy and fast operation of the Website and App.
Based on what function cookies have and the purpose for which cookies are used, there are deferent categories of cookies.
BYTON may use following types of cookies on this Website:
- Essential Cookies,
- Performance Cookies,
- Functional Cookies,
- Marketing Cookies.
Essential Cookies enable our users to navigate the Website and use its features. Without these Cookies, the requested services cannot be provided.
We use Essential Cookies to:
- Ensure that the web page functions and the functions are executed correctly, and
- Allow you to save your selection in the Vehicle Configurator.
Performance Cookies collect information on how users use our Website, e.g. which pages are opened more often. They help us to improve the functionality of our Website, see which areas are of greater interest to our customers, and to learn more about the effectiveness of our advertising campaigns. All this helps us to offer our users the services and functions that best meet their needs.
We use Performance Cookies to:
- Create statistics on how our Website is used,
- See how effective our advertising campaigns are, and;
- Review non-person-related user behaviour, and thus improve our Website.
Some of the Performance cookies are provided by authorized third parties, but we do not allow cookies to be used for purposes other than those mentioned above.
Functional/Performance Cookies are stored on the user's computer or device in-between browser sessions and enable a website to save information which has already been entered. They are used to maintain settings or preferences and to improve the use of the Website on the next visit. The Functional Cookies collect anonymous information and cannot track your movements on other websites.
We use Functional Cookies in order to:
- Provide BYTON.com offers that we think may be of interest to our users,
- Provide our media and advertising partners with information about your visit, so that they can offer targeted ads;
- Share information with partners who offer a service on our Website. The information is only shared to provide a service, product or function (e.g., colour selection function in the vehicle configurator) and is not used for other purposes.
Some Functional or Performance Cookies are provided by authorized third-parties, but we do not allow cookies to be used for purposes other than those mentioned above.
Marketing Cookies deliver advertisings and further communications more relevant to your personal interests. Marketing Cookies may remember your visits on our Website. This information can also be shared with other partners including advertising technologies on websites as LinkedIn, Facebook and Twitter. We also use these cookies in order to limit the number of adverts.
We use Marketing Cookies in order to:
- Improve our advertising and group targeting
- Measure the effectiveness of advertising campaigns and limit the advertisement.
You can completely disable cookies in your browser at any time.
Please note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of our site, and we might not be able to provide some features you have previously chosen to use. To prevent this we recommend that Cookies are enabled. There are many on-line publications on cookies in case you want to read more (eg. under http://www.allaboutcookies.org).
We currently use Google Analytics of Google Inc to enable the functionality of our Website. The information received from Google Analytics is used only to improve our Website and the type of information displayed to Website visitors, so we can better serve those interested in BYTON. Google Analytics is a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies". The information generated by the cookie regarding your use of the Website is normally transferred to a Google server in the USA, and is stored there. As the IP anonymize function is activated on our Website, your IP address will, within Member States of the European Union or other contracting states of the Agreement on the European Economic Area, first be shortened by Google. Only in exceptional cases will Google transfer the full IP address to a Google server in the USA, and will shorten it there. On behalf of the operator of this Website, Google will use this information in order to analyse your usage of our Website, to compile reports on Website activities, and to provide further services to the Website provider relating to the usage of the Website and the internet. The IP address transferred by your browser within the framework of Google Analytics will not be combined by Google with other data. In case you prevent the storage of cookies by setting your browser software accordingly, you may possibly not be able to fully use all features on this Website. Furthermore, you can prevent collection by Google of the data generated by the cookie and relating to your use of the Website (including your IP address), as well as processing of these data by Google, by downloading and installing the browser plug-in provided under the following link: https://tools.google.com/dlpage/gaoptout.
If you do not agree with the analyses, you can disagree here: http://www.adobe.com/privacy/opt-out.html
We currently use Google Firebase Analytics of Google Inc to enable the functionality of our App. The information received from Google Firebase Analytics is used only to improve our App and the type of information displayed to App visitors, so we can better serve those interested in BYTON. Google Firebase Analytics is a free app measurement solution that provides insight on app usage and user engagement, provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Firebase uses tracking technologies that allow you to analyse your use of this APP, e.g. for performance monitoring, for error logs and for analysing user behaviour, such as which screens were viewed and which publications were opened how often. Firebase collects information about the use of the app and transfers it to Google in Ireland or the USA, where it is stored. The data is only collected anonymously and transmitted to Firebase. There is no link to other user data. Google will use this information to evaluate your use of our app and to provide us with other services associated with the use of apps. For the personal data that is transferred to the USA, Google has submitted to the EU Privacy Shield. For more information about Google Firebase and privacy, visit www.google.com/policies/privacy/ and firebase.google.com.
The Pushy Service makes use of log files, which track actions occurring on the Service. These log files may include data such as IP addresses, browser user agents, Internet service providers and any other data sent to The Pushy-Service, including data sent to Pushy’s API. The Service is hosted on servers located in the United States.
Pushy may use following Sub-Processors: Google, Inc. – Analytics ;Stripe, Inc. - Payment gateway and Amazon Web Service, Inc. - Cloud infrastructure.
If you are a European resident, you have the right to access personal information Pushy hold about you and to ask that your personal information be corrected, updated, or deleted. For more information, visit https://pushy.me/terms-and-privacy.
We currently use Nexmo, the Vonage API Platform, to send you Text Messages on your mobile phone. Vonage Holdings Corp., including its corporate affiliates, is a global provider of cloud communications. For its business and residential customers, they offer a complete and fully-configured unified communications solution for the delivery of end-to-end communications via voice, video, text, mobile applications, and collaboration tools. Through the subsidiary Nexmo Inc., the Vonage API Platform, communications services in programmable modules delivered via APIs and SDKs are provided, enabling the customers to incorporate these services into their own applications to serve their own customers.
If you are a customer located in the European Economic Area (“EEA”), the following corporate affiliates of Vonage Holdings Corp., may also process your personal data as joint controllers with Vonage Holdings Corp., including for the provision of their products and services, marketing and support:
- Vonage Limited (company number 05199171) with a registered address of 5 New Street Square, London, England EC4A 3TW
- Nexmo Limited (company number 07935346) with a registered address of 5 New Street Square, London, England, EC4A 3TW.
Nexmo and its service providers may collect personal data and share it with third parties. You have the right to access personal information Nexmo holds about you and to ask that your personal information be corrected, updated, or deleted. For more information, visit https://www.vonage.com/privacy-policy#section11.
The tags set up via the Google Tag Manger ensure the collection of data that is passed on to the target system. Because the data is only passed on, the system does not collect or store the data itself.
The Google Tag Manger triggers other tags that may themselves collect data. Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it will persist for all tracking tags implemented with Google Tag Manager.
The Google Tag Manager is a cookie-free domain and therefore does not collect any Personal Data in this way. Tracking can nevertheless take place when using the service. The use of individual tags is recorded in the same way as the implementation method. Basically, the use of the Google Tag Manager is recorded and evaluated.
For further information about privacy of GTM please refer to: https://www.google.de/tagmanager/use-policy.html. Please see also the content explained under section Google Analytics.
Remarketing tags of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our Website. When you visit our Website, a direct connection between your browser and the Facebook server is created via the remarketing tags. This informs Facebook that you have visited our Website with your IP address. Facebook can thus assign the visit to our Website to your user account. We can use the information obtained in this way for our display of Facebook ads. We point out that, as provider of the Website, we obtain no details of the content of the data transferred or its use by Facebook. Further information on this matter can be found in the Facebook data protection declaration at http://en-gb.facebook.com/about/privacy/. Should you not wish data acquisition via Custom Audience, you can deactivate Custom Audiences here https://www.facebook.com/settings/?tab=ads
We use Google AdWords Remarketing to advertise across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of our Website you have viewed by placing a cookie on your machine.
This cookie does not in any way identify you or give access to your computer. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. Google has additional information available about their Remarketing Privacy Guidelines, and Restrictions.
How to Opt Out of Remarketing and Advertising If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager, https://www.google.com/settings/u/0/ads/authenticated
This Website and the App my also contain links to other websites or to websites of our BYTON partners, affiliated companies or social media websites. When you click on such a link to any of such other BYTON or third party websites, please be aware that these websites have their own data privacy policies. BYTON provides access to the use of these external internet offers, but is not responsible for their contents, as he does not initiate the transmission of the information, does not select the addressee of the transmitted information and has not selected, changed or temporarily stored the transmitted information. When you leave https://www.byton.com, please check their privacy policies when using these websites.